Go-to-market teams have always moved quickly. But when the pandemic caused sales and customer interactions to go virtual practically overnight, the pace of that change went into hyper-drive. High-performing teams upped their automation in order to allow their sales teams to spend more time on selling. According to the Salesforce State of Sales report, roughly two-thirds of high-performing teams are automatically logging sales data and customer notes, prioritizing leads and opportunities, and determining which actions to take on accounts.
These complex automations require seamless integrations and accurate data. Operations teams need to be able to implement time-saving processes efficiently. But making those kinds of changes can come with a lot of risks. Change Intelligence takes the guesswork out of making operational changes. By being aware of the impact of change, ops teams can prevent the typical landmines that come with constantly evolving your systems and processes.
Even though making change is a fundamental component of operations, most of the time, ops professionals are forced to go into it blind. There's no way to know the impact of changes until you make them. But that directly interferes with the need to continually and rapidly evolve your operations.
Operations professionals who understand Change Intelligence can separate themselves from the pack. When you know which tools and best practices to implement to reduce the risk of change, you can add even more value to your organization:
Since Salesforce is already Grand Central Station for all your critical data, Arovy puts Change Intelligence right inside of Salesforce for you. Our tool shows you data dependencies from inside the admin panel. If you need to explore those dependencies in more depth, you can easily launch Arovy and see the full scope of your planned changes.
Within Arovy, you can also explore the potential impacts of change by searching for fields directly. You can see where fields are used in Salesforce and any connected systems and tag any other systems that are using a particular field. Arovy also shows you which flows, processes, builders, and apex classes would be impacted by your change.
Arovy keeps a timeline of every change you make in Salesforce. In the event something does go wrong, you can investigate the cause. By automating this necessary, but easily overlooked step, Arovy makes it easy for you to address the “documentation" aspect of Change Intelligence.
Operations teams will continue to play a vital role in improving the processes and tools that go-to-market teams rely on. Change Intelligence is key to reducing the risk that comes with scaling and modernizing operations. Tools like Arovy allow you to automate Change Intelligence best practices so you can spend more of your time on collaboration and strategy.